UX & Service Design (MA) SRH Distance Learning University

100% English

Your motivation

You want to design user experiences to satisfy customers.

If you are passionate about designing user experiences to satisfy customers, our UX & Service Design (MA) degree programme is for you. With services accounting for around 70% of the gross value added (GVA) generated in the European Union, designing services to meet customer needs is becoming increasingly important. In this programme, you will learn to develop interactive processes and features, as well as professional services. This programme is suitable for anyone who has completed a Bachelor of Arts degree and is enthusiastic about managing and designing user experiences to develop first-class services.

Your outlook

You will become an expert in user experience and service design.

As an expert in user experience and service design, you will become skilled in designing the entire user experience with products, from material goods like furniture to services in hospitals and interfaces. Your goal will be to make services, products, and systems user-oriented and successful by researching and understanding user behaviour. You will learn methods from both UX and service design disciplines and have the option to specialise as a UX designer or a service designer. Your expertise will be in demand in classic design and in UX design agencies or in the industry, where you will be able to develop user-oriented solutions for both product and service industries.

Programme content & competencies

You combine innovation, technology, management and the customer.

In our UX & Service Design (MA) degree programme, you will learn to combine innovation, technology, management, and customer experience to design the user’s overall interaction with digital and analogue systems. You will have the opportunity to set individual focus areas through the projects you design and apply your newly acquired knowledge in a practical context. As potential managers, you will use your expertise in both UX and service design to organise and control design processes. Service design promotes a holistic view of processes within companies and how they contribute to the overall customer experience. You will learn to research models and methods at the interface between business, marketing, design, and technology, adapting them as necessary and developing new methods if required.

Beginning

The programme can be started on the first day of each month. Since the lectures and examinations are repeated continuously, it is possible to start your studies at any time without any problems.

Duration

The duration depends on the programme. Normally, 30 ECTS will take one semester. This means if your programme is 120 ECTS, the standard duration of the programme will be four semesters. But it really depends on your individual study plan. The programme can be studied with 60, 90, or 120 ECTS.

After the tuition fees have been paid, the study programme at SRH Distance Learning University (SRH DLU) can be extended up to twice the standard period of study free of charge. If you need more time to complete your degree after the double standard period of study has ended, we will charge a monthly administration fee.

Mode of study

Our programme is fully online. Once you enrol, you will get access to our E-Campus, where you can find all the information you need for your studies.

For the more information, please visit our website.

All Bachelor's and Master's degree programmes can be started on the first day of each month. Please allow two weeks for processing and submit your application for enrolment in a timely manner.

• 60 ECTS credits | 829 EUR per month | 9,948 EUR total
• 90 ECTS credits | 729 EUR per month | 13,122 EUR total
• 120 ECTS credits | 629 EUR per month | 15,096 EUR total

More options are only bookable for students with residency in the EU and in Switzerland, Norway, Liechtenstein, and the United Kingdom. For more information, please click here.

Your curriculum with 90 ECTS

First Semester

• General Business Administration
• Service Design – Principles & Methods
• User Experience Design – Principles & Methods
• Design Research & Design Methods
• Project 1 – UX practice-based research

Second Semester

• Marketing
• User Experience and Prototyping
• Design Systems & Designing in Complexity
• Design Theory, Scientific Design Concepts, & Design Science
• Project 2 – Service Design research-based project

Third Semester

• Change Management
• Master's thesis

 *The university reserves the right to make changes. For more information, please visit our website. 

None

Yes, but not specified

• 60 ECTS credits | 829 EUR per month | 9,948 EUR total
• 90 ECTS credits | 729 EUR per month | 13,122 EUR total
• 120 ECTS credits | 629 EUR per month | 15,096 EUR total

More options are only bookable for students with residency in the EU and in Switzerland, Norway, Liechtenstein, and the United Kingdom. For more information, please click here.

None

Admission Requirements for 90 ECTS

• Completed university degree or equivalent degree (min. 180 ECTS)
• Knowledge of the English language at level B1
• At least one year work experience
• Basic knowledge of the chosen study programme
• Motivational interview

For more details on admission requirements for your desired Master's variant visit our website.

Proof of knowledge of the English language at level B1 of the Common European Framework of Reference for Languages (CEFR)

The following points are examples of proof of language:

• School reports on at least five years of English as a foreign language (minimum grade equivalent to German “sufficient”)
• At least six months’ stay in an English-speaking country
• Study achievements with English-language modules amounting to at least five credit points
• English as a company language through certification by the employer
• TOEFL, IELTS, Duolingo…

• Headset, Internet, etc.
• Platforms: E-Campus

All Bachelor's and Master's degree programmes can be started on the first day of each month. Please allow two weeks for processing and submit your application for enrolment in a timely manner.

We offer some instalment models. Our Flex 2 and Flex 3 models (if available) can only be booked for students residing in the EU and in Switzerland, Norway, Liechtenstein, and the United Kingdom. For more information, click here or contact us directly.

Yes

Student services

Together we'll overcome the challenges of studying while managing other responsibilities, such as full-time employment, family, or competitive sports.

We're here whenever you need us.

At our university, you will not find yourself on hold with an anonymous call centre or left alone after having signed a study contract. One of our most important values is providing great student support, which does not stop at giving advice: from day one of your programme to graduation and beyond, you will have your very own expert-duo to answer any technical or organisational questions you may have. We will give you advice and targeted assistance if you encounter any difficulties. In other words, you can fully rely on our support.

We Empower You to Achieve Your Goals

With us, you will acquire the precise competencies and skills necessary for your next steps. We actively guide and support you throughout your journey, assisting you whenever needed. Our passion drives us to help you excel in both your studies and everyday life, enabling you to embark on your unique path successfully and without worries.

About Us

The state-recognised SRH Distance Learning University specialises in online study options that accommodate working professionals. As a quality leader in distance learning, the university has developed a study model that offers maximum flexibility and guarantees excellent service. Our innovative online campus (E-Campus) serves as the hub for your studies, allowing you to succeed wherever and whenever it suits you, while managing work, training, family, or athletic commitments simultaneously.

Our university offers a selection of 74 online Bachelor's and Master's degree programmes as well as over 140 university certificates. Optional face-to-face classes and examinations are available at 21 sites. Currently, more than 12,000 students and certificate participants are enrolled at the largest university in the federal state of Baden-Württemberg, which has been voted Germany’s most popular distance learning university for the sixth time in 2024.

As a system-accredited university with permanent state recognition awarded by the federal state of Baden-Württemberg, we hold the quality seal of the German Accreditation Council. All degree programmes and certificate courses have received state accreditation.

We Take You to the Next Level

At SRH Distance Learning University, we offer a study programme tailored to your unique needs, providing flexibility and individualised support that adapts to your life circumstances. As your personal guide, we stand by your side every step of the way, driven by our passion for your success.

We do not have a physical campus because we offer distance learning programmes. You are not tied to a physical location. However, our headquarters are located in the south of Germany (Riedlingen, Baden Württemberg). We also give you access to our E-Campus, which gives you instant access to everything you need, wherever you are.