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A young man leaning against a window
Young man at the window© Anika Buessemeier / DAAD

A My GUIDE Service

Efficent answers to prospective students's enquiries

Every month, My GUIDE connects over 5,000 prospective students with higher education institutions and supports you in giving automated and efficient answers to their enquiries.

  • Automated replies to enquiries
  • AI-generated text for precise answers
  • 24/7 availability and rapid reaction times
Read more in our FAQ

Optimise how you answer enquiries

Every day, higher education institutions receive many enquiries by prospective students from all over the world. Sometimes these questions are general in nature, sometimes they take a lot of time to answer. Often, there is a lack of resources to respond to each enquiry in a timely manner.

My GUIDE helps you work more efficiently. You can prepare answers to frequently asked questions to be sent as an automatic reply. Only individual queries will be forwarded to you. This service is easy to set up and free of charge, which is a major advantage for you.

Process diagram for the automated replies

Who can use this service?

This service is available to all higher education institutions that publish their courses of study in the Higher Education Compass (Hochschulkompass, HSK) of the German Rectors‘ Conference (Hochschulrektorenkonferenz, HRK).

Through their cooperation, the DAAD and the HRK enable the automatic integration of the HSK data into My GUIDE as well as continuous updates. This lets My GUIDE forward enquiries by prospective students directly to relevant contacts at the higher education institutions whose e-mail addresses are saved in the HSK. Please refer to the FAQs for further information.

If you would like to change the saved e-mail addresses, please contact us at myguide@daad.de.

Advantages of the automated replies

Benefit from AI-generated text and save time

You can draft answers to frequently asked questions by using AI-generated text. Make efficient use of your time!

Advantages of the automated replies

You decide which topics you want to set up an automated reply for.

Your prepared information is sent automatically and can quickly answer general questions. This saves time for your team, who can now focus on individual enquiries.

Advantages of the automated replies

Answers are sent automatically and at all times.

Prospective students receive your prepared information without delay and independent of your office hours.

Young woman sitting at a desk in a library
Young woman at the desk© Anika Buessemeier / DAAD

Set up automated replies now in My GUIDE

With the free My GUIDE service for higher education institutions, enquiries can be answered automatically. Ensure that prospective students receive the information they need at all times and save time in the process.

  • Automated response to enquiries
  • Use AI-generated text for precise answers
  • 24/7 availability and rapid reaction times

About My GUIDE

My GUIDE helps students find their degree programme

My GUIDE combines a comprehensive database of German degree programmes with the individual education history of the users. The platform supports prospective students in exploring suitable courses of study and checking admission requirements. Higher education institutions can update their programmes as needed and communicate directly with students.

My GUIDE für Hochschulen

14,300,000

visits

880,000

users

116,000

registrations

34,000

enquiries to higher education institutions

as of 12/2024

Advantages for higher education institutions

Free advertisement of your degree programmes

Publish your degree programmes without any additional costs.

Save time by automating replies

Reduce your workload with prepared, automated answers to prospective students.

Automatic data updates

Changes in the Higher Education Compass are applied directly, ensuring that your information is always up to date.

Frequently asked questions

Questions about automated replies

General questions